The Rubbish Removers Ltd are a fully licensed waste disposal company, registered in England under the company number 12704397. Our registered address is Unit 4, 17 Outram Road, Dukinfield, Cheshire, SK16 4XE. Our VAT number is 186 453 087.
By booking a clearance and using our services, you agree to these terms and conditions, which govern your use of our website and our services.
By using our services, you agree to the following:
All our prices are subject to VAT.
All of our pricing is based on the volume and weight of the waste being removed. Additionally, we agree on a final price before starting any work. This price will not change as long as no more waste is added. If more waste is added this will be discussed directly with you and the price agreed before removal. The final price given is then non-negotiable and must be paid in full. In the event payment is not made, any waste collected may be returned to the producer/outside the grounds of the property. We will not re-enter any internal buildings in this instance. Ownership of the waste collected remains with the customer until payment has been received and a waste transfer note has been issued.
We require a 50% deposit in advance of the clearance when a service is above £350. The deposit will then be deducted from the final balance upon completion of the work. Where a deposit is required the clearance will not be secured and booked in until we have received the deposit.
For all rubbish removal services scheduled on Saturdays, we require full payment upfront at the time of booking.
Balance payments must be made upon completion of the clearance on the same day unless a prior agreement has been made. If alternate payment terms have been agreed in advance you will have received confirmation from our booking or accounts team in writing over email. Where necessary a purchase order will be required. The purchase order number will be required before the clearance is booked in and completed.
If for any reason a collection has been arranged where you will not be present, it is your responsibility to provide us with reliable means of contact. We also require that the full balance is paid upfront prior to our arrival, or a written agreement stating otherwise between you and The Rubbish Removers.
Payment can be made with our driver by cash or card, over the phone with the office or by BACS.
The price is agreed upon before the commencement of any work, this is then non-negotiable and must be paid in full, otherwise, goods will be returned back to the outside grounds of the property, and we will not re-enter any internal buildings in this Instance.
You may cancel your booking up to 14 days before the scheduled removal. To exercise the statutory right of cancellation, you must provide us with a written notice via e-mail and have received confirmation of cancellation from The Rubbish Removers.
If cancellation of a clearance is made within 14 days of the booking and a deposit has been paid, the deposit may not be refunded. If a cancellation is made within 14 days of the booking and a deposit has not been taken prior we may issue a cancellation fee. The cancellation fee issued is dependent on the price of the job.
In addition, if the costs incurred exceed the value of the deposit paid, prior to the point of cancellation we reserve the right to charge additional costs.
If for reasons out of our control collections are postponed or cancelled we reserve the right to charge an additional call-out fee to cover costs incurred.
If we arrive at a job and the clearance has already been completed by an alternate company/person or we arrive and you do not require our services anymore, we will issue our call out fee.
Our team will make reasonable efforts to complete the clearance service as agreed. However, we are not responsible for delays caused by factors beyond our control, including adverse weather conditions, traffic, or issues with access.
We reserve the right to reschedule or cancel a service if required by unforeseen circumstances. In such cases, you will be notified in advance.
All customers will receive a call on the day of the clearance 30 minutes prior to our team arriving (unless prior agreement has been made). Failure to answer your phone may result in non-attendance for our clearance services. If a deposit has been paid this may be non-refundable or a cancellation fee issued if no deposit was paid prior, this is to offset incurred costs.
In the event that we arrive at a property and encounter an undisclosed or previously unknown infestation, we will be unable to proceed with the property clearance until proper documentation can be provided, demonstrating that the infestation has been successfully resolved by a certified pest control service.
If we are unable to remove items from the premises in their current state eg. They are too large to fit through a doorway then our team will try to dismantle the item. If after dismantling we are still unable to remove the item we are not responsible for reassembly of the item.
If a clearance has begun and we detect or suspect the presence of asbestos, syringes, drug paraphernalia, or any other hazardous or dangerous materials on-site, we reserve the right to immediately vacate the premises at our sole discretion. In such cases, we will not proceed any further with collection or disposal. However, you will remain fully liable for the full attendance fee and for any waste already removed.
We may issue refunds at our sole discretion. Any agreed refund will be processed within 7 working days.
We are not liable for any damages or losses resulting from the use of our services, including but not limited to damages or losses caused by our staff, equipment, or vehicles. You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your use of our services.
All content on our website, including but not limited to text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by intellectual property laws. You may not use or reproduce any content without our prior written consent.
We respect your privacy and will handle your personal information in accordance with our privacy policy, which is available on our website.
We may terminate your access to our website or our services at any time, with or without cause, without liability to you. These terms and conditions will survive any termination of your access to our website or our services.
We may amend these terms and conditions from time to time by posting the amended terms on our website. Your continued use of our website or our services after the posting of the amended terms constitutes your acceptance of the amended terms.
These terms and conditions are governed by and construed in accordance with the law. Any disputes arising from these terms and conditions will be resolved in the courts.
If you have any questions or concerns regarding these terms and conditions, please contact us using the information provided on our website.
Upon completion all customers will be issued with a Waste Transfer note. It is your responsibility to retain these records for a 2-year period.
Where we have the Waste Transfer Note stored, we will provide a single copy on request for a period of two years after the collection, but we reserve the right to charge a reasonable administration fee.
If you are dissatisfied with any aspect of our service, we encourage you to contact us as soon as possible to resolve the issue. You can file a complaint by emailing us at [email protected] outlining your complaint and any relevant details.
We may request additional information or clarification if needed to fully investigate your complaint. We aim to resolve complaints as quickly and fairly as possible.
Retention of Title Clause
Ownership of Goods
Ownership of any goods, items, or materials removed, collected, or disposed of by The Rubbish Removers Ltd shall not pass to the customer until full payment for the service has been received and cleared in full.
Right to Recover Goods
If the customer fails to make payment within the agreed terms, The Rubbish Removers Ltd reserves the right to return or deliver any goods or waste materials originally collected back to the customer’s property or premises.
Access for Return of Goods
The customer agrees to allow The Rubbish Removers Ltd reasonable access to their property for the purpose of returning such goods or materials in the event of non-payment.
Liability for Costs
Any additional costs incurred during the return or delivery of goods due to non-payment shall be payable by the customer in full.
No Transfer of Ownership
Until payment has been received, The Rubbish Removers Ltd retains full ownership and control of all collected items, and may, at its discretion, return, store, or dispose of such items as deemed appropriate.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.